Placing an Order

Lead Times
We ask for 3 months notice when ordering wedding cakes, and 1 month for other celebration cakes and 2 weeks for all other products, however depending on our schedule, we may be able to accept orders at shorter notice.

Delivery or Collection
Delivery can be arranged upon requested by the client her/himself at an extra charge depends on location. FREE delivery for all orders above S$130 and collection point will be either at Woodlands MRT Cab Stand or Khatib MRT Control Station. For collection or meet ups at the stated location, we would appreciate on time meet up as we are only able to wait half hour, otherwise we regret to say that we would have to arrange for other dates.
For deliveries in Malaysia, do email us at artistiquecakes@gmail.com for more information. Or meet up will be  Angsana Johor Bahru.

Prices
Please contact us for a quote. All of our products are custom made, so prices will vary depending on design, but as a rough guide:

Wedding cakes start from S$280 / RM350
Celebration cakes start from S$100 / RM200 for a 3D cake.
Cupcakes start from S$2.50 / RM3.00 each, a minimum order of 16pcs / 25pcs is required.
Cookies start from S$1.00 / RM2.20 each a minimum order of 15pcs is required.

Stand hire
Unfortunately we do not hire out any stands our selves at the moment. However, for wedding cakes, cakes stands will be provided and a refundable deposit of S$50 / RM100 are required.

Payment terms
To confirm an order, a non-refundable deposit of 70% is required. The balance is due 14 days before the delivery or collection of the cake. We accept payment by cash, cheque, and Bank Transfer to POSB Bank or Hong Leong Bank. For other orders, a Full payment is required.

Cancellation Policy

If you cancel your order for any reason up to fourteen (14) days before the date of your event, the deposit (20%) is non-refundable. All other monies paid will be refunded by check within ten (10) business days. If your order is canceled less than fourteen (14) business days from the designated event date, you shall receive a refund of 50% of the total cost. No refund will be given for any last minute cancellations.

Cake Design Alterations

Design alterations can be made up to but no later than 21 days before collection/delivery. If the alteration affects the cost then your balance will be adjusted accordingly.

Changing Your Orders
Please take note that you may change your order at least 10 days before your delivery or collection date. Orders changes within the 10 days period will be charge S$15/RM30 to the total amount.

One thought on “Placing an Order

  1. Hi, I’m interested in ordering the rainbow cupcakes on 3rd aug. Do let me know whether can it be done by this short notice? Thanks so much

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